Customers are at the centre of everything we do, without you there would be no requirement for Sycamore Process Engineering.
Therefore, we have adopted a customer-centric approach that places customer care at the centre throughout the entire business, ensuring total commitment to our customers, providing Engineering Peace of Mind.
Each project comes with its own unique requirements, and with such, we utilise a flexible and agile attitude that lets us work closely with every one of our customers. We can then fully understand customers’ needs and requirements, which ultimately results in an optimal process solution being delivered. This approach ensures we are in a position to react quickly to changing requirements incorporating these into the project for a successful delivery.
Our core priority is to provide all customers with the best possible service to ensure their project is delivered smoothly and with minimal disruption. With an open and honest approach, this is achieved through our high level of agility and clear communication.
Once a project has been successfully delivered the journey does not end there, with our Parts and Service Team extended customer care is provided through our Project Support Packages. The purpose of the Project Support Package is to provide an extended level of customer care post-commissioning, with Recommended Spare Parts, process and Operator Training, Optimisation and Preventative Maintenance and Service.
Key benefits of working with Sycamore:
- Solutions designed with the most efficient processing equipment to promote the lowest OPEX and best sustainability.
- Collaboration throughout the project to ensure the most optimal process solution.
- Open and honest communication to understand your requirements allowing an agile and flexible delivery.
- Expert process design knowledge with responsive, British-based in-house design capabilities.
- Utilising collaborative partnerships with market-leading companies to ensure the latest innovations.
- Customer-centric approach with continuous post-project support.