• Latest News

    23 May 2023

Parts and Service Team Formed to Enhance Customer Journey

Sycamore Process Engineering is pleased to announce its brand-new Parts and Service Team. The new team will be headed up and managed by John Cooper in his new role as Parts and Service Manager.

The new department will focus on providing first-class customer care both during and post-project delivery, by utilising our Project Support Package and enhancing our Customer Journey. This will ultimately strengthen our offering within the Dairy, Food, Beverage, and Plant-Based industries, and with John’s many years of experience serving within these core sectors, he was the perfect individual to manage this role.

As well as offering Spare Parts and Components, our goal is to couple this with further ongoing technical support and know-how, ensuring our end-to-end process solutions perform at the optimal level as they were initially designed.

Paul Manning, Business Development and Commercial Director, who has been heavily involved in leading this innovative move for the business, comments, This department was the next logical step in our company’s growth plans and aligned strongly with how we can further support our customers while offering an all-encompassing customer journey. John Cooper was the ideal member of our team to take on this challenge and already has great relationships with our customers, understands their needs, and will play a huge part in this success.’

Consisting of four vital segments both during and post-project delivery, our customers can benefit from our Recommended Spare Parts package, Comprehensive Training Sessions for ongoing Technical Support, Maintenance/Servicing Plans, and Optimisation and Health Checks; all of which will ensure that our systems perform as originally designed throughout their lifespan, minimising unplanned production downtime.

John Cooper looks forward to developing the new department, as he comments, The team further complements our Projects Department; offering our clients a multitude of post-delivery benefits which provide Engineering Peace of Mind throughout the entire project life cycle.’ John and his team’s goal is to enhance the Customer Journey by ensuring their new plant equipment runs efficiently, with improved uptime to maximise the plants’ performance for longer.

If you’d like support to increase the longevity and performance of our process solutions, please contact our dedicated Parts and Service Team today.